Could learn much from Alaska Air mobile app

This app is terrible, it goes from poor usability to downright incorrect information.

If you put a reservation on FareLock to pay later, it shows countdown timer on how many days hours minutes you have before the fair lock expires. So far so good.

Problem happens when you pay for the fare, it does not update the app to show that that reservation is now booked and paid for.

To report the problem, I talked to reservation agent who referred me to their dotcom support and talk to a level one tech Who was absolutely clueless and providing any help.

He tells me to login logout, delete the app and re-download the app, still same problem. He says he will send a report in, I ask him when somebody will be in contact with me. Sorry we dont do that, only thing you do is provide feedback on United.com website.

Next problem is usability, youre presented with your reservations and locator number but if you want any flight details such as departure time etc. it goes to the server and then comes back with this information.

The problem with this is if you do not have an Internet connection because youre in flight you cant see your flight times.

If you really want a good example of how this app was done right, look at Alaska Airlines mobile app. Simple, easy and information is presented without having to go through a bunch of steps. United Airlines needs to get a clue and rewrite this app.

MFS- A miracle worker in training about United Airlines